Studio Policies

PRODUCT RETURN POLICY

Clients have up to 7 days to return/exchange any hair products excluding hair brushes for either an exchange or in salon credit. All sales are final on makeup, skincare, clearance items, tanning lotion, and hair appliances. All hair appliances have a manufacturer WARRANTee.

SERVICE RE-DO POLICY

At Onyx, our ultimate goal is for every client to be completely satisfied. In the consultation we clearly establish the goal with the client’s hair before performing the services required. In the event the client does not receive what was discussed in the consultation, the client has up to 7 days to call and request a redo free of charge. The redo must be performed by the original designer.

In the event the client did indeed receive what was discussed in the consultation but wants adjustments, standard charges will apply.

CANCELLATION POLICY

We do not mind cancellations as long as the client gives us more than 24 hours notice. This enables us to accommodate clients on the cancellation list and fill that appointment on the designer’s schedule. If a client cancels less than 24 hours before their appointment 2 or more times, a credit card will be required to secure all future appointments.

NO-SHOW POLICY

We understand that emergencies happen, but we must be respectful of our designer’s time, as it is in high demand. Confirmation calls are given to each client to prevent no shows because of the importance of the designer’s time behind the chair.

  • 1st no show: client will be notified that any future no shows may result in prepayment for appointments, or walk in services only
  • 2nd no show: client must prepay for any future appointments (payment will be kept on a gift card; no showing will result in payment being removed from gift card) or be seen on walk in basis only.

WEATHER POLICY

If our area has snow/ice please call to see if your service provider was able to make it to work that day. Our designers live locally and up to an hour away so some designers may not be able to make it in. We try to notify clients if their designer isn’t able to make it, but due to the high volume of calls to make/receive we would appreciate it if you could call to check on your appointment or notify us if you are unable to make it.

LATENESS POLICY

If you are running late, please call to let us know. If a client is 15 or more minutes late for their appointment, the designer may not be able to perform the service/s scheduled to avoid penalizing their next scheduled client. Excessive lateness may result in credit card requirement to secure future appointments or the client being put on a walk-in basis.

CHILDREN POLICY

We are more than happy to accommodate well behaved children who will not interfere with the experience of our other clients that are in the salon. Children MUST be ATTENDED to at ALL TIMES.

Guardians will be held responsible for the cost of any and all damage accidents from their children.

ONYX PROPERTY DAMAGE

Clients will be held responsible for the costs of damage accidents of any Onyx property.

NO CHECK POLICY

We gladly accept cash and all debit/credit cards.

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